1. INFORMATION WE COLLECT

We may collect the following information from you:

• Personal Identification Information: Name, phone number, email address, physical address
• Business Details (for B2B clients): Company name, GST number, contact persons, invoice details
• Payment Information: UPI, bank details, transaction records (Note: we do NOT store card data)
• Storage Details: Type of goods, quantity, value, pickup/drop location
• Technical Data: IP address, device type, browser, cookies

2. HOW WE USE YOUR INFORMATION

We use the collected data to:

• Deliver storage and logistics services
• Process billing and payment
• Schedule pickups and deliveries
• Provide customer support
• Improve our website and services
• Send service-related updates or promotional messages (with opt-out option)

3. COOKIES & TRACKING

We use cookies and other tracking technologies to:

• Enhance your browsing experience
• Track site usage and analytics
• Personalize website content

You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

4. DATA SHARING & THIRD PARTIES

We do not sell or rent your personal data. We may share your data only with:

• Logistics partners for pickups/deliveries
• Payment gateways for secure transactions
• Government authorities if legally required

All partners are bound by confidentiality and data protection agreements.

5. DATA SECURITY

• We use secure servers and encryption (SSL) for all data transmissions.
• Regular backups and firewall protections are in place.
• Access to sensitive data is restricted to authorized personnel only.

6. YOUR RIGHTS

You have the right to:

• Access your personal information
• Request corrections or updates
• Withdraw consent at any time
• Request deletion of your data (subject to legal or billing obligations)

To exercise these rights, please email us at privacy@lozy.in

7. CHILDREN'S PRIVACY

LOZY's services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. POLICY CHANGES

We may update this Privacy Policy from time to time. All changes will be posted on this page with the "Effective Date." Continued use of the site constitutes acceptance of the updated policy.

9. CONTACT US

For any privacy-related questions or concerns, contact us at:

10. COMPLIANCE

This Privacy Policy is designed to comply with:

• The Information Technology Act, 2000 and its amendments
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian data protection laws

11. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

12. INTERNATIONAL TRANSFERS

Your personal information is primarily stored and processed in India. If we need to transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

13. AUTOMATED DECISION MAKING

We may use automated systems to help us provide better services, such as:

• Pricing calculations based on storage requirements
• Route optimization for pickups and deliveries
• Fraud detection and prevention

You have the right to request human review of any automated decisions that significantly affect you.